A
REAL LIFE SUCCESS STORY...
January 29, 2003
Before Spencer discovered Ositech's King of Clubs
Trumpcard, his father had to drive 17 miles to get his email:
We are from Texas and my Dad has retired to the mountains
of Mexico 30 miles outside of Saltillo, Coahuila. There are no
phone lines there, however he is able to get cellphone service. He
uses a Nokia 5125 cellphone.
He has been driving 17 miles almost every day to view his email.
He goes to a restaurant in Arteaga, Coahuila, where they let him
connect his laptop to their phone line. He asked me to
investigate a solution for connecting his laptop to his cell
phone.
2 years ago he had a solution from, I believe, Okidata. However it
quit working, apparently when the TelCel network made some change,
and the TelCel engineer could not make it work again. Since then
he has been driving into town.
I got on the web and saw the Ositech King of Clubs card described
on the Connect Globally website. It said it supported his phone
and sounded like what we needed.
I ordered the modem card on Monday 01/13/03.
Unfortunately they were out of stock, but were supposed to be in
on Friday. I asked for the card to be shipped to me overnight for
Saturday delivery. My dad was returning to Mexico on the following
Tuesday and I wanted to have it working.
I got the card on Saturday morning and read over the instructions.
On Sunday my dad brought the laptop over. I installed the software
and tried to make a connection, but couldn't get it to work. So I
waited until Monday to call Connect Globally tech support.
One of the reasons I went with Connect Globally
was the offer of tech support. I did see a cheaper place on the
web, but there was no telephone support. I called tech support and
the person went through my configuration. We verified everything
and successfully connected to his server. He said I should verify
all of my parameters, including id and password. If everything was
correct, then it could be a problem with the 14.4K speed. Some
ISPs don't allow connections that slow. I tried over and over, but
I could not make the connection work.
Tuesday morning I called our Texas ISP. As I was giving our email
address to the support person, I realized that my dial up profile
had the wrong userid! The day before I had been extremely careful
to type in the correct password, trying it several times. However
when I initially chose to "Make a New Connection" in
Dial-Up Networking, it automatically put my dad's full name in the
userid field. It looked so familiar, and I never had to type it
myself, so I never noticed it. Naturally as soon as I entered the
right userid, it connected!
Tuesday afternoon I met my dad in Austin, and sitting in his car
we connected to his Mexico ISP via an international call on his
cellphone. But there was still a chance it might not work on the
TelCel network in Mexico. Wednesday morning, he was in his cabin
in the mountains. He started it up, and was soon reading email,
7000 feet up in the mountains. He was getting a data rate of
19,200. Soon I got an email that said "IT WORKS!".
This note is just to thank Ositech for a good product and Connect
Globally for their tech support.
Spencer
