COVID-19 Workplace Screening App FAQ

Q: Is this application available for Windows?

A: No.  The application is only available for iOS and Android smartphones and tablets.

Q: What versions of iOS and Android is required for this application?

A: We have tested the application on the latest iOS version and Android Version 7.0 onwards.

Q: Will this application run on any smartphone and tablet?

A: We have tested the application on smartphones and tablets from known manufacturers.  However, we cannot guarantee that the application will work as intended on all smartphones and tablets.

Q: Does the application collect and/or send location, email address, or any other personal information?

A: No. The application does not collect or send any such information. The checklist is only sent to an email address provided by your organization. If you choose to provide us feedback or need to ask a question by using the Feedback button, we will not share your email with anyone and will only use the email to reply to your question.

Q: Are there any hidden costs associated with using this application?

A: No.  This is a completely free application with no time limit.  The checklist is sent in text format to minimize the amount of data used. Each time you send a checklist, about 1KB of data is used.

Q: I do not want to install (or I do not use email) from my smartphone. Is there an alternative?

A: You can send the checklist by Text message. The checklist will have the phone number of your smartphone as the sender instead of your email address. This way your company administrator can contact you in the event you were exposed to someone with COVID symptoms.

Q: Can I use a smartphone/tablet that has neither email nor a SIM card installed?

A:  To send the checklist by email, you need either WiFi or a cellular connection. To send the checklist by Text message you must have a cellular connection.

Q: Can I suggest corrections/modifications for making this application more useful?

A: Suggestions are always welcome, though we cannot promise all suggestions will be implemented. Please send your suggestions using the Feedback button in the application.

Q: What is your Privacy Policy?

A: This application does not send any information such as user names, email addresses, checklist, or user location to the developer or another party. The checklist is sent to an email address chosen by the user. The developer welcomes user feedback about this application such as suggestions on improvement or new features. User feedback is optional and should the user decide to provide feedback, the user email address will not be shared with anyone outside the developer.

Q:  We have requirements for mobile application development. Who should I contact?

A: We develop custom mobile applications and would be happy to talk to you about your requirements.  Please use the Feedback and provide us some details on the type of application and how you can be contacted.  We will get in touch with you.

Trouble Shooting FAQs


Q: How to configure an email account under iOS?

A: If you want to use email to send the checklist, you need to configure an email account as described in iOS – Add Email Account, then make that email account your Default Mail App. Even though you can send and receive emails using the App specifically for an email provider (Outlook, Gmail, Yahoo Mail, …), unless the account exists under Settings -> Mail and is also the Default Mail App, the C-Screener App cannot use the email account.

Q: When sending the checklist by Email, under iOS I get the pop-up message “Alert default mail app not available”. What should I do?

A: If trying to send the checklist via email you may get the message “default mail app not available”, yet you do have email access on your iPhone or iPad. See the FAQ on how to “How to configure email account under iOS” above to remedy this issue.

Q: How to configure an email account under Android?

A: By default, Android comes preinstalled with Gmail, some Samsung devices may instead come preinstalled with Samsung Email. You may also opt to install your own email clients such as Outlook, Yahoo Mail, and others. Regardless of the email client installed it needs to be configured properly, see the documentation available for your specific email client ( Andriod email app). Once configured you must be able to exchange email messages in order for the C-Screener App to operate properly if sending the checklist by email.

Q: Under Android, I get the pop-up message “Alert no email Managers available”. What should I do?

A: If trying to send the checklist via email you may get the message “no email Managers available”, this indicates that no email client has been installed or enabled on Android. See the FAQ on how to “How to configure email account under Android” to remedy this issue.

Q: What is the purpose of the “Name List” in the main menu and how to use it?

A: If you have to complete the checklist for the same people frequently such as delivery people, or if you are a club, you can add names and email addresses in the name list by tapping the “+” icon at the bottom. Tap and hold on the name to delete or tap on the pencil icon to edit.  When you check Yes to “Are you completing this checklist for someone else” you can select a name from the Name List by tapping the icon on the right in the name field.  You can enter a new name and email address here if it is not in the Name List.  You will be asked if you want to add this name to the Name List when you send the checklist.